Remote receiver board may be defective and need to be replaced. It could be that the batteries in your remote control are dead and need replacing. The bulbs could be burnt out may need to be replaced. My thermostat on max temperature The electric fireplace may have overheated and gone into overheat protection mode. A: Please review the Operating Instructions in the Owner’s Manual for clearances surrounding the fireplace. lately , it stops throwing heat after awhile. A: The heater may emit a slight, harmless odour when first used. It could be that the log set is not positioned properly in the firebox. I have a charmglow 23in electric fireplace. The rubber grommet may have been inserted backwards. If you are using a Wall Thermostat control, check the operation guide. ), Heating, Home Heating Systems (31117 other questions), Related questions - fire, keeps, off, itself, There is more help available. (Add your answer here. Mend - fire, keeps, off, itself. Check for any external or internal obstructions that may prevent the electric heater from turning on or oscillating. so in a cold room this morning (3.5x5m) about 17 deg I would guess I had it set on 24 deg and after 4 mins it turns itself off, repeatedly. my Dimplex cheriton heater swiches on then switches off even when the heat switches are in the off position mike August 2014 Confirm that the fireplace is installed on the electrically appropriate circuit. Check to make sure that the On/Off switch on your unit is working properly. Your remote control may have a similar frequency to other remotes in the home or there may be radio frequency disturbance from outside sources. Copyright © 2021 Glen Dimplex Americas, 1367 Industrial Road, Cambridge, ON N3H 4W3 Canada, Sitemap | Privacy Policy | Terms & Conditions | Patents. If the fan blades are clean and the air grills are now clean as well, you have likely solved the problem. Step 1. Check the wire connections to the log set and the LED driver board as the may have come loose. There may be a radio frequency (RF) disturbance from outside sources. The nearby heater may have caused the Quantum to turn off prematurely. Saving £ and electronic waste going to landfill.MarkNov 2020. Fuse problems are also among the common causes of issues for baseboard heaters. A: Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. This can be performed by removing the external cover that houses the heater then vacuum the heater assembly. Make sure that it is properly connected to the flicker motor. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a … First check to see if your breaker has tripped or if the fuse has blown. A: The power cord may get slightly warm to touch when the heater is on. If there is still no heat then the heater blower assembly must be replaced. The remote may need to be changed or the remote receiver may need to be changed. How to replace rear door slam lock cable on kangoo 2011? a 3 ft. (1 m) from the front of the heater and keep them away. Set up the heater suitably for your needs, program and temperature. Please make sure that the unit is unplugged prior to cleaning. Please call Dimplex tech support at (888) 346-7539. Fill out the form and we'll get back to you. Mine is switching off as well .contacted complex want 123 pounds call out .awaiting a phone call after further complaining.did you solve your problem? Check to make sure that you have power at the outlet. I have a 2011 Big Country 3450TS. The product will require a new battery within the UI. Replace the remote if the unit comes on independently without your having turned it on. Please refer to Operation section in the Owner’s Manual. If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. Check to make sure that you have power at the outlet. This could cause too much draw of amperage that is too close or over the maximum breaker amperage. A: Small glowing sections of the elements are normal. Refer to owner’s manual to recode your remote control, once you have recoded the remote you must initialize the remote to the receiver. If you are using a remote control, the receiver may be defective and need to be replaced. Please review the Operating Instructions in the Owner’s Manual. The more detail and information you provide in your question the easier it is for others to help you. If you turn it off and then on again it will heat up again for 5-10 minutes and then you hear a click and the fan then blows out cold... Click here for how to mend it. There is no danger in turning it to max, it will shut off before it overheats, as it has been doing. The flame motor, flicker rod and the blower motor. Now the Quantums in the living room and hallway seem to be fine (as the off-peak supply was already there, ready to be connected up via a fused spur), however the bedroom Quantum has given me some issues. from the sides. It powers up fine, fake flames work, it has a turn knob to set the temperature, but when I push the HEAT switch to ON, you can hear the heater working and see the heating coils turn red but within 15 - 20 seconds you hear a loud click noise and the coils turn off and no heat is produced. Need to mend your Dimplex home heating system? repairs can be dangerous. If you have a TH106, remove the thermostat cover, find Switch 3 and change the factory setting to the right, or the “On” position. If yours stops working, then it is often because of defects in the fuse. If the fan rotates freely but the problem persists, the fan motor may need to be replaced. After 5 minutes, power everything back on. Remove the obstacle, plug the heater back in and turn it on. Ensure you have read our Small You’ll need to either buy a larger garage heater or improve the insulation in the garage. There may be radio frequency disturbance from an outside source. Check to make sure power is present at the main on/off switch on your unit. How do I Troubleshoot a Dimplex Electric Fireplace? In many instances work should only be undertaken by a qualified If your problem continues here are a few trouble shooting points: Always use properly grounded, fused and polarized outlets. If you are finding that larger glowing sections are causing the heater to trip the thermal cutout, then you should disconnect power to the unit and discontinue use. Once you have replaced the batteries you will need to re-initialize the remote with your unit. The breaker may have tripped or the fuse has not blown. Quantum Heater The product model number can be found on the top of the unit, on the right hand side, behind the control unit. This is normal operation. "CAN" Red warning light on iveco horse box? This noise would be a rubbing or sweeping noise. howtomendit.com costs nothing to use and you can ask a question without an account or logging in. Check to make sure that all wire connections are tight. If your unit has a thermostat it may need to be changed. The remote may not be synchronized to the fire place. If the odour continues while the heat is on you may need to replace the heater assembly. The heat will not come back on without being reset. Manual / Remote switch may not be working. Worked a treat. A: Please review the Operating Instructions in the Owner’s Manual. A: Please refer to Operation section in the Owner’s Manual. A: Please review the Operating Instructions in the Owner’s Manual for the Wall Mounted Remote. Hi all, I have an dimplex xms713n 2005 model. Click the below categories to filter questions and answers. Mine is switching off as well .contacted complex want 123 pounds call out .awaiting a phone call after further complaining.did you solve your problem? Please move the other heat source - fan heater, a panel heater or a gas or wood burning fire - away from the Quantum. Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation … If using batteries to power the wall remote, try replacing the batteries? Your three position switch may be defective. professional. Dimplex cheriton heater keeps switching off? A buildup of dirt or dust can cause the heating elements to overheat, and in turn cause the fireplace to turn off. If the garage heater won’t turn off the problem usually isn’t with the heater itself, but with the room. Ensure method of installation does. Very often, with electric heaters there is a safety device that turns off the heater if it is overheating, to prevent fires. Check to make sure power is present at the main on/off switch on your unit. Misuse of this product or repairs by per- ble-free operation. Let the heater cool to room temperature before proceeding. Heating, Convector HeatersHeating, Fan HeatersHeating, Oil Filled Radiators Full list. If the air flow was obstructed at all, it will shut off prematurely. Don't see your question? If there is no noise when the heat/fan is off, the noise is coming from the blower assembly and it may need to be replaced. If using low voltage wiring from your wall to power the wall mounted remote, ensure there are no loose connections. We will then send parts as per your warranty. 7. Do not attempt to make any repairs while the heating coils are warm and/or the appliance is still plugged into an electrical outlet. ... 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